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Ratings and Reviews – Terms and Conditions


These terms govern the process for submitting customer product reviews for publication on (the Website).and all related social media.

These terms apply to all users of the Website and supplement the Website Terms of Use.

By submitting content for publication on the Website you accept and agree that you do so in line with these terms and the Website Terms of Use. If there is any conflict or inconsistency between the Product Reviews Terms and Conditions and the Website Terms of Use, the Product Reviews Terms and Conditions will apply In these terms, references to we, us or our means “The Drain Company”.

Product reviews

1. Reviews submitted for publication must:

  • Relate only to the performance of the product being reviewed

  • Be genuine and represent your honest experience of the product

  • Be clear, concise and constructive


2. Reviews submitted for publication must not:

  • Refer to customer service, delivery, returns, availability or packaging issues

  • Use inappropriate, offensive, libellous or unlawful language or images

  • Refer to a competitor and/or any third party

  • Refer to any competitor and/or third party content or website

  • Include personal information about the reviewer or any third party

  • Be in any language other than English or Swedish

  • Contain any advertising or promotional material

  • Be submitted by persons age 18 or under

  • Relate to product price history, promotional prices/pricing practices and/or price availability.

  • Be repeatedly submitted and/or vexatious


3. Reviews that do not meet the publishing criteria as set out in terms 1 and 2 above will not be published. The decision as to whether or not a review meets the publishing criteria will be at our sole discretion. We reserve the right at our sole discretion to withhold, refuse or edit any reviews we consider do not meet the publishing criteria or breach our general Website Terms of Use. Reviews will remain published on Website Terms of Use for as long as they remain relevant.


4. In appropriate circumstances and at our sole discretion, reviewers whose reviews are withheld under these terms may be given the opportunity to resubmit a valid review. In such cases the reviewer will be contacted using the email address provided.

5. Every effort will be made to publish valid reviews within 72 hours of receipt.

6. Customers can submit valid supplementary product reviews (for example because their experience of the product have changed) however repeat product reviews will not be published.

7. We reserve the right to amend these terms where it becomes necessary to do so.

How we may use your product review & details

8. Please see the "User generated content" section of the Website Terms of Use to understand how we may use your product review and the circumstances in which we may disclose your personal details and comments.


Your liability

10. If you submit a review in breach of the publishing criteria set out in terms 1 and 2 above and/or the applicable provisions of our Website Terms of Use, you will be responsible for any losses, expenses or other costs incurred by us as a result of any claims brought by a third party against us arising out of or in connection with the content of your review.

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