RETURNS POLICY

We want you to be delighted with the products you buy from “The Drain Company, Stockholm” but, if you do change your mind, you can return your purchase in its original condition within 45 days. You’ll just need the receipt, order confirmation, or sales invoice and we will exchange the product or issue a refund.

We are unable to offer refunds or to exchange products that have been cut to size or mixed to your individual requirements.

If the product you purchase is faulty, or not as described, we may offer an exchange, refund or repair as appropriate.

YOUR CONSUMER RIGHTS ARE NOT AFFECTED.

Returns and refunds

Products purchased On-line

  • You can return an item within 45 days of purchase from an online store.

  • Please provide your receipt or sales invoice as proof of purchase.

  • We are unable to offer refunds or to exchange products that have been cut to size, made to measure or mixed to your individual requirements.

Products purchased for home delivery

  • You can return an item within 45 days of delivery to your home. More details can be found on our Terms & Conditions section.

  • Email us at info@thedrain.company to arrange for your item(s) to be collected.

 

Faulty products

  • If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights.

  • E-mail info@thedrain.company to arrange a collection. More details can be found on our Terms & Conditions page.

Contact

Address

Follow us

Lillies Väg 98

Sollentuna

Stockholm

Sweden

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